Valves Depot Policies and Frequently Asked Questions
FREE Shipping
Unlike many other web sites that have special rules and lots of fine print, ValvesDepot.com offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.
Just because shipping is free doesn’t mean it should take a long time. ValvesDepot.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
FREE Returns
if you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you’re not happy with your purchase, please email support@valvesdepot.com and he will personally oversee the success of your return.
With Valves Depot’s 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
FAQ’S
Buying safety relief and pressure relief valves, and process instrumentation online is much more common than you think. Here are some of the most frequently asked questions we receive.
Do you have a minimum order size?
No. We’ll ship any order size, and most products can be shipped anywhere in the world. We also offer free shipping to anywhere in the contiguous USA.
What if I order the wrong valve?
Please contact us and we’ll help you return the valve and replace it with the right one.
Is there a restocking fee for returns?
No. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. Email support@valvesdepot.com for assistance with returns.
Can you help me select the right valve for my application?
Yes. You can call 877-544-4897, Use this CONTACT US form, or email support@valvesdepot.com. Our product experts will ensure you get exactly the valves or instrumentation you need.
What if I order the wrong valve?
Please contact us and we’ll help you return the valve and replace it with the right one.
How do I know that I can trust Valves Depot as a supplier?
We only partner with industry leaders that have the necessary industry certifications, including the ASME V and UV stamps.
I am ordering a very expensive valve. How can I be sure my payment information is safe?
ValvesDepot uses the highest industry standard encryption categories. We are compliant in all 6 PCI standards for maximum protection.
What if I have technical questions about my valve?
Call us directly at 877-544-4897, or email support@valvesdepot.com.
If I order online will I lose customer support?
Not at all! We have a dedicated support line for all technical and support-related questions. You can call us directly at 877-544-4897, or email support@valvesdepot.com.
Can I order from my smart phone?
Yes. Our website is mobile responsive and supports all Android and iPhone browsers.